Several of the largest automakers have pledged to work towards a universal charging station for electric cars. It would also be fast charging, drastically cutting the time needed to charge a car.
The system will use a common vehicle inlet/charging connector and will have a standard electronic method for the vehicle to communicate with the charging station. This will allow electric vehicles from Audi, BMW, Daimler, Ford, General Motors, Porsche and Volkswagen to share the same fast charging stations.
The seven auto manufacturers said “the development of a common charging approach is good for customers, the industry and charging infrastructure providers. Standardization will reduce build complexity for manufacturers, accelerate the installation of common systems internationally and most importantly, improve the ownership experience for EV drivers.” LA Times, 12 Oct 2011.
According to the article, Nissan has also announced price cuts for home charging stations.
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Thousands of Chevrolet employees are going to the world’s happiest place. And it’s not just to spin until their heads fall off in an oversized teacup. It’s to get trained by a leader in customer service.
General Motors’ Chevrolet brand is trying to make a boost in California, a state where it has seen some of the biggest depletion in market share. It’s being outsold by Toyota, Honda and Ford, so dealers’ salespeople are going to learn about customer service from Disney, the Los Angeles Times reports.
The training is aimed at the big things, as well as the little ones. Just as Disneyland employees are taught to do small favors for parkgoers, Chevrolet’s staff will be told to make sure they wash a service customer’s car and put a cold bottle of water in the cup holder, the Times says.
GM North America chief Mark Reuss told reporters earlier this month that he plans to make a stand in California, the nation’s biggest car market. He says that GM made too many mistakes in the Golden State, taking customers for granted or not offering them a lineup of cars that would appeal to them. Now, with more small, fuel-efficient vehicles than ever coming to the lineup, Chevrolet is well positioned to make gains, he says. USA Today, 18 Oct 2011.
So what could better customer service do for Chevrolet? Here are a few customer service statistics:
An unhappy customers is 80% more likely to use your service again if the reason for their unhappiness is taken care of quickly and effectively.
A happy customer is much more likely to give you free advertising, by the tried and true word-of-mouth marketing.
70% of customers are willing to spend 13% more if they receive great customer service.
78% of customers have bailed on a service because of poor customer service.
59% of customers will try a new service if they believe the customer service will be better.
Bottom Line? Treat your customers well. They’ll keep coming back.
Statistics taken from Hyken.com.
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According to USA Today, white is now the most popular car color, with 21% of new cars wearing the colorless shade. The rest of the rankings are as follows:
- White
- Silver
- Black
- Gray
- Red and Blue (tied)
- Natural Colors (brown, gold, oranges and yellows)
- Green
So what does this matter? The survey, conducted by PPG Industries, asked consumers how color affected their car choice. According to the press release,
48 percent of consumers claimed to make an automobile purchase based on color
77 percent of consumers said color was a factor
30 percent of consumers said color is an important factor
31 percent said they would pay more for an auto in their preferred color
Interestingly, 40% of consumers said they would prefer a wider range of color choices when purchasing a vehicle. However, the data backs up the theory that Americans like their cars like they like their wall paint, in shades of neutrals. PPG is offereing 70 new colors for 2014 car models, including colors named Goldeluxe, White Nougat, Muddy Waters, Grape Spritz, and Pot O’Gold.
You can read the full article from USA Today by clicking here.
You can red the full press release from PPG Industries by clicking here.
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Name the celebrity that had his canary yellow Lambourghini stolen in April?
Sylvester Stallone
Nicholas Cage
Guy Fieri
For the answer, and more trivia about celebrities who’ve had the misfortune of being victims of auto theft, click over to Yahoo!.
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If you’re an obscure car lover and know the exact make and model of this vintage burgundy beast, comment below with your guess. Head over to the USA Today Drive On Forum for the answer. Then pat yourself on the back for being a genius if you’re right.
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via Autoblog.com
In case you needed any creative ideas for a weekend project to work on with your music loving teenager, this group of Russian teenagers has an idea that will result in a lot of laughs, serious injury, or an arrest. All it needs is one motorcycle, an altered drumset, and a seat for the guitarist.
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A 1960′s Jaguar and 1950′s Messerschmitt were just two of the cars celebrated at the recent 2011 Krasl Concours. The Jaguar MK 9 (pronounced Mark Nine) Saloon was produced between 1959 and 1961 and featured a standard transmission. While the 1955 Messerschmitt KR200 was manufactured in Germany and featured plaid upholstery and polished wood trim.
The event for vintage cars takes place in August of each year at the Krasl Art Center in St. Joseph, Michigan. An application is required for participation. You can access the website here or become a fan of the center on Facebook.
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